Will I Get a Full Refund?

We offer refunds only in specific cases—such as if your personalized product arrives damaged, misprinted, or with a clear quality issue caused by us.

Since all items at HavenFeel are made to order and customized just for you, we do not offer refunds for:

• Change of mind

• Typos or mistakes in the submitted design/photo/message

• Delays caused by courier partners (unless excessively late)

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✅ When Am I Eligible for a Full Refund?

You may be eligible for a full refund only if:

• Your order was damaged in transit, and you provide an uncut unboxing video

• You received the wrong item or incorrect customization (e.g., different name, photo, or product)

• Our team confirms the issue after reviewing your evidence

Once verified, we will either:

• Issue a 100% refund, or

• Send a free replacement, based on your preference

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🔁 How Will I Receive My Refund?

• Refunds are issued to the original payment method (UPI, card, wallet, etc.)

• It may take 3 to 7 business days after approval to reflect in your account

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💬 Not Sure If You’re Eligible?

We’re here to help! If there’s a problem with your order, please contact our support team within 48 hours of delivery and share your unboxing video + order ID. We’ll review it carefully and respond quickly.