How can we help you?

Why was my payment declined?

Oh no! If your payment didn’t go through, don’t worry — it happens sometimes, and we’re here to help. 🙌

😕 Common Reasons for Payment Failure:

  1. Insufficient balance in your account or wallet

  2. Incorrect card details (expiry date, CVV, or number)

  3. OTP not entered in time or not received

  4. Bank/server timeout or internet interruption during payment

  5. UPI app not responding or showing error


🔐 We Use Razorpay for All Payments

Our website uses Razorpay, a secure and trusted Indian payment gateway. If your payment is declined:

  • Try a different payment method (UPI, Card, Wallet, Net Banking)

  • Double-check your details and internet connection

  • Or try again after a few minutes


📩 Still not working?

No worries! Contact us with:

  • Your name

  • Email or phone number used during checkout

  • Screenshot (if possible)

We’ll quickly check from our side and help you complete the order smoothly.


We’re always just a message away to make sure your gifting experience is stress-free and joyful 💝

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