We’re really sorry if your personalized gift didn’t arrive in perfect condition. At HavenFeel, every order is made with love and care—but sometimes things can go wrong in transit or production.
If your product arrives damaged, has a printing error, or doesn’t match the customization details you provided, we’ll do our best to fix it quickly.
🚨 What Counts as a Valid Issue?
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The product was physically damaged (broken, scratched, etc.) during delivery
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The print is incorrect (wrong name, photo, or message)
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There are noticeable quality issues (blurry print, wrong product sent, etc.)
📹 What You Need to Do: Unboxing Video Required
To help us verify the issue, we kindly ask you to provide a continuous, uncut unboxing video. Here’s how to do it:
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Start recording before opening the package
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Show the shipping label clearly
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Open the package in the same video without any cuts
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Show the product and highlight the issue
This helps us ensure fairness for both you and us, and speeds up the resolution process.
✅ What Happens Next?
Once we receive your video and review it:
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If the issue is verified, we’ll offer a free replacement or a full refund—whichever you prefer
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If the video doesn’t show the issue clearly or is edited, we may not be able to process your request
⏰ When to Contact Us
Please report any such issues within 48 hours of receiving your order. This helps us act quickly and keeps everything smooth.
We’re committed to making things right. If anything feels off with your order, just reach out to our support team—we’re here to help every step of the way.
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