Tracking your custom gift is simple and hassle-free at HavenFeel. We believe you should feel confident every step of the way—from the moment you place your order to the moment it arrives at your doorstep.
🔔 Order Confirmation First
Once you place your order, you’ll immediately receive a confirmation email or SMS with your order details. This means we’ve successfully received your request and started processing it.
🚚 Shipping Notification with Tracking Link
As soon as your gift is ready and shipped, you’ll get another email/SMS with a tracking link. Just click on that link to see:
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Where your package is right now
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Estimated delivery date
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Real-time updates from the courier
We work with trusted delivery partners to ensure safe and timely delivery, and they’ll keep updating the tracking as your package moves.
🔎 Didn’t Receive a Tracking Link Yet?
It usually takes 2–5 days after your order is placed to get the tracking details—this is the time we need to personalize and prepare your product.
If it’s been more than 5 days and you haven’t received any updates, please:
👉 Check your spam or promotions folder
👉 Log in to your account (if you created one) and check your order status
👉 Contact us directly for a quick update
💬 Still Have Questions?
Feel free to chat with us, drop us an email, or call our support team. We’re here to make sure your gift reaches you smoothly and on time.
Let the countdown to your special delivery begin! 🎁✨
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