We understand that mistakes happen, especially when it comes to personalizing a gift with details like names, photos, or messages. Unfortunately, once you’ve placed your order, the customization process begins immediately, and we’re unable to make changes.
✅ What You Can Do If You Notice a Mistake:
If you realize you’ve made a mistake (like a typo, wrong photo, or incorrect message), here’s what you can do:
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Act fast! Contact us immediately via email or live chat
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Provide us with your Order ID and details of the mistake
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Request changes (but remember, we can only adjust if the order hasn’t started production)
If the order has already entered the production phase, we cannot make any changes to the customization, as the product is one-of-a-kind and cannot be resold or reused.
🚨 Please Double-Check Your Order Before Finalizing:
We always recommend reviewing all details carefully before completing your purchase. Once we receive the order, it’s hard for us to modify the customization, and we don’t want you to be disappointed.
💬 Need Help?
If you’re unsure about the information you’ve entered or need assistance, don’t hesitate to reach out to our support team. We’re happy to help and will always do our best to make sure you get the perfect gift.
Your satisfaction is important to us, and we’re here to support you through every step of your custom gifting journey.
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