At HavenFeel, we begin crafting your personalized gift immediately after you place your order. Because each product is custom-made—featuring your selected name, photo, message, or design—we do not accept cancellations once the order is placed.
❌ Why Can’t I Cancel My Order?
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Your order is unique and made just for you
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It goes into production shortly after purchase
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Once customization begins, the product cannot be reused or resold
We understand this might feel strict, but it helps us maintain quality and fairness across all customer orders.
🙋♀️ Placed an Order by Mistake?
If you believe something went wrong while placing your order (wrong image, typo, or duplicate order), please contact us immediately via email or live chat. While we can’t cancel the order, we may be able to assist only if production hasn’t yet started—though this is not guaranteed.
We appreciate your understanding and support in helping us deliver high-quality, personalized gifts to all our customers.
Still have questions? Our team is here to help.
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