Since all our gifts at HavenFeel are custom-made just for you—with your chosen name, photo, message, or design—we do not accept returns for personalized products.
Each item is uniquely created based on your input, and once produced, it cannot be resold or reused by anyone else. We hope you understand that this policy helps us maintain quality and fairness for all our customers.
📦 But What If I Receive a Damaged or Incorrect Product?
In rare cases, if your product arrives:
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Damaged during delivery
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Printed incorrectly (not matching your submitted details)
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With visible quality issues
—we’re here to make it right.
🎥 Important: You Must Provide an Uncut Unboxing Video
To help us resolve the issue quickly and fairly, please:
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Record a clear unboxing video from the moment the package is sealed until it’s fully opened
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Ensure the video is continuous and unedited
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Show the shipping label and the product clearly in the same video
Our support team will verify the video and, if everything checks out, we will either:
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Send a replacement, or
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Issue a full refund
💬 Need to report a damaged order?
Reach out to us via chat or email within 48 hours of receiving the package. Don’t forget to attach the unboxing video and order details. We’re here to help.
We care deeply about your experience and want every gift to bring joy—just the way you imagined it.
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