We understand how important your custom gift is—whether it’s for a birthday, anniversary, or just to bring a smile. While we do our best to deliver every order on time, delays can occasionally happen due to factors beyond our control.
⏳ Possible Reasons for Delay:
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Unforeseen courier issues
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Bad weather conditions
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Remote or hard-to-reach delivery location
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Festive season or courier backlog
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Public holidays or strikes in the area
📦 What Happens If My Order Is Delayed?
If your gift hasn’t arrived within the estimated 7–12 working days, here’s what you can do:
✅ Step 1: Check Your Tracking Link
Use the tracking link sent via email or SMS to view the latest status. It may already be in your city or en route.
✅ Step 2: Wait 1–2 Days Gracefully
Sometimes couriers need an extra day or two during peak loads. Most delays resolve quickly.
✅ Step 3: Reach Out to Us
If it’s been more than 12 days and there’s no update or movement, please don’t worry—just contact us. Our team will:
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Check directly with the courier
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Provide a detailed status update
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Help with alternate solutions if needed
💬 We’re Always Here to Help
We take pride in our service and never leave our customers in the dark. Your satisfaction is our top priority.
Need support now? Chat with us or email our customer care team—we’ll respond quickly and work to resolve the issue.
✨ Your gift may be delayed, but our commitment to you never is.
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